Kushagra Sharma's Blog Posts
Kushagra Sharma is a Product Manager at Cisco working on AIOps products that help teams operate complex systems with intelligence and scale. He focuses on translating customer problems into practical, data-driven solutions at the intersection of AI, reliability, and software platforms. Passionate about clear thinking and strong product craft, Kushagra writes to share insights on technology, product strategy, and building systems that actually work in the real world.
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What Is Customer Analytics?
Learn how to analyze customer data, improve engagement, boost sales, and gain a competitive edge.
Machine Customers: A Complete Introduction
Machine customers are AI-powered software programs and smart devices that engage in transactions without human intervention. Read on to learn more.
Tiered Observability: How To Prioritize and Mature Observability Investments
Tiered observability ensures that your most critical applications receive the depth of monitoring, alerting, and response they require. Learn more here.
Want A Bigger Budget? Learn to Think Like a Board
Learn how CISOs can secure bigger budgets by aligning with their boards.
IT & System Availability + High Availability: The Ultimate Guide
Learn IT & system availability best practices, high availability strategies, and monitoring techniques to minimize downtime and ensure optimal performance.
Change Management for IT: Understanding IT Changes with ITSM and the ITIL® 4 Framework
This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.