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Error, Defects, Bugs & Incidents: What’s the Difference?
Really know the differences in 4 common IT terms: bugs, defects, errors & incidents. Better yet? Learn the best ways to reduce them.

The Ultimate Guide to Business Metrics
Metrics help you measure and understand what’s really going on inside your business. But where to start? Where to simplify? This guide has you covered.

Top Cybersecurity Certifications To Earn Today
Take the next step in your cybersecurity career! Check out these security certifications to earn today, from beginner to advanced, covering all aspects of cyber.

ISO/IEC 31000 for Risk Management
When it comes to managing risk, there’s a LOT to consider. Start with ISO 31000, the International Standard for organizational risk management.

What Is Hacktivism?
Hacktivism — hacking with the purpose of activism — is on the rise globally. Get the full story on what it means and how it differs from real social activism here.

The OCSF: Open Cybersecurity Schema Framework
Sharing security data with other organizations? Yes, that’s precisely what the OCSF aims to do. Learn why it’s important and how the OCSF is doing it.

The Double Diamond Design Process
The Double Diamond is a design thinking framework that designers of all types use regularly. Get the full story on it here.

Product Manager Role Explained: Responsibilities, Skills, and Salaries
Discover the key role of product managers in successful product development. Learn about their responsibilities, essential skills, and expected salary.

What Is Zero Touch In IT?
With a goal of zero human intervention, Zero Touch is the automation of resource provisioning, device management, and a whole range of ITOps processes.